http://www.kaciewinterberg.com/illustrations daily 0.75 2023-05-15 https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1684160056494-7ZRETDEITPE85V0U0Q3W/68DE1FA7-0C7C-4E44-A888-18A93E97FAC7.jpeg Illustrations https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1684160056494-7ZRETDEITPE85V0U0Q3W/68DE1FA7-0C7C-4E44-A888-18A93E97FAC7.jpeg Illustrations https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1684160299549-6X1QBAR4HXA0WZPD7CNZ/2045D462-D0F9-4943-8EC7-A3777CB485B5.jpeg Illustrations https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1684160299977-B4BNBKYHL6403CPT33YZ/6B279A63-E02B-4CD5-B3C1-E68B2ABC168D.jpeg Illustrations https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1684160487410-542TMQPAMJUIMRS7LOWS/FDE00D38-C984-4B41-BED5-719E730A3B13.jpeg Illustrations https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1684160300857-DOFG212HNXRRQKZIR4LI/AA407800-298A-418B-A2D8-61EC89FF863E.jpeg Illustrations https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1684160487709-4RAL0BD3PWS7BNJ5MXU5/7325D61D-30AA-47EE-8DBA-4077747A353A.jpeg Illustrations https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1684160489173-95DOQKSD6QA2Q8XXZD0F/A44E264B-D5CA-4B4A-8BB6-2B1F123D3FE4.jpeg Illustrations http://www.kaciewinterberg.com/rocketship daily 0.75 2014-10-17 http://www.kaciewinterberg.com/menu daily 0.75 2024-11-06 https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1413248897046-NK5BJUY6P1DSJUBFA43X/395554_10150462099381334_1478459749_n.jpg My Story http://www.kaciewinterberg.com/resume daily 0.75 2023-09-13 https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/13abcb5d-8da6-44cb-942f-e8a563445ecc/KacieWinterbergResume2023.png Resume - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1590182293010-5TA6X081Y85VD6AIS6ON/KacieWinterbergResume2020.pg2.png Resume http://www.kaciewinterberg.com/read-me daily 0.75 2020-02-17 http://www.kaciewinterberg.com/elakiri daily 0.75 2020-02-21 https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1578788411824-68QEU77XLHHXP0NGWTI7/coding+notes.png CAKE Elakiri https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1578780153639-QZMWE1MMRP8XNLIUJWNS/POS+Personas.2019+update_01.png CAKE Elakiri https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1578780153594-5HTDMVU39ZYWPRMO6Z4U/POS+Personas.2019+update_02.png CAKE Elakiri https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1578780154403-864NS6HPDW3B043L3OI3/POS+Personas.2019+update_03.png CAKE Elakiri https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1578780281555-RWZLUZ2SBJXN6UEO0ZWN/POS%2BPersonas.2019%2Bupdate_06.jpg CAKE Elakiri https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1578780154908-4LHG22EO4V6L1YWQRZCD/POS+Personas.2019+update_04.png CAKE Elakiri https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1578780156277-G6717GQPA0A5XUFCKUWO/POS+Personas.2019+update_05.png CAKE Elakiri https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1578788629819-S2TT154GC4RDACWD3VDY/Operator+Onboarding+Journey+Map-+Color.png CAKE Elakiri https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1578778821461-PI7LR3R7KHZIEYD14QVS/Elakiri+documentation+4.png CAKE Elakiri https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1578778821533-L42AD6IDW3N4BLYUJDVP/elakiri+documentation+3.png CAKE Elakiri https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1578778826017-D74ZC2MDZL3876IR2WW7/elakiri+documentation+2.jpg CAKE Elakiri https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1578778824813-VYSKHCBW1RSSABF17VOY/Elakiri+documentation.png CAKE Elakiri https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1578769273325-DP0IILKPFS4VLFT39P1D/ORDER+REEL+WIRE.jpg CAKE Elakiri The “order reel” displaying all of a server’s open tickets as well as color coding them to provide immediate context https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1578780408561-MWU4QZ69BGRSVYAAT89F/Wireframe.png CAKE Elakiri Note: This image is in wireframe stage and does not reflect final designs https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1578779225856-EVIC0X6ES40YDN3ETPT2/IMG_1046.JPG CAKE Elakiri A colleague examining the research wall https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1578788713677-GBRIK7YEFJJ7YJCZ2WI4/CAKE+POS.png CAKE Elakiri The current CAKE Point of Sale https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1578776836113-8PR2V0Z8DYLQ1057MGVO/Order_Screen.jpeg CAKE Elakiri Main ordering screen with an open ticket https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1578769508157-NT9EFHRQBAER34RX6TTF/Order_Screen.jpeg CAKE Elakiri http://www.kaciewinterberg.com/guest-manager daily 0.75 2020-07-07 https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1581876554723-6GMCF0S21FYXI6C2ZKJP/GM+before+on+ipad.png CAKE Guest Manager The original version of Guest Manager https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1581889786794-KHT3ZZRLLLHDAUV2T0BK/Screen+Shot+2020-02-16+at+1.49.25+PM.png CAKE Guest Manager https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1581895219124-IBKFW9XYKMQ8E0MHAD5J/Res+light+%28correct+resolution%29.png CAKE Guest Manager One of two new reservation views: several weeks showing, shift notes and largest parties surfaced, as well as an indicator of how full the restaurant will be (shown in light mode) https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1581878902683-ZAKUMXOYHEHM24RLKHO4/IMG_1705.jpg CAKE Guest Manager One of the many lovely restaurants using Guest Manager https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1581895172861-DEUZYNWQ0T9GGO2I386Q/Reservations+OLD.png CAKE Guest Manager The old reservation view: one day at a time, only https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1581888236499-O35GTJ15VM2V1A4Z4HVX/Guest_Manager.jpeg CAKE Guest Manager Split screen view showing waitlist parties on the left and scrollable floormap on the right https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1581959235462-K3IW4YTRJRZPJNJECK6T/Floormap+with+next+up+server+stats.png CAKE Guest Manager Floormap with Next Up server stats to help hostesses assign parties to open tables https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1581959083667-GHPJEF04PILI097D4CIV/Very+bright+split+screen.png CAKE Guest Manager Split screen in dark mode https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1581959456211-YWKOSCLF0NP46ZRGB19K/light+version+of+res+screen.png CAKE Guest Manager Light version of reservation input https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1581886340274-3LCVVYMCPEA6065EMJLD/IMG_1670.jpg CAKE Guest Manager Changing the status of this party to “in” to reflect their preference for a seat indoors. https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1581887880343-EF69MS2DEF9RQ4PIX1U9/many+tags.png CAKE Guest Manager A real example of user-created tags applied to upcoming reservations https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1581698812295-753E74VKYH1DR8QLB7LX/Guest_Manager.jpeg CAKE Guest Manager https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1581887039316-V7WKANTYOA5ED73PDOOD/Drawing+of+area+codes+with+highlighting.png CAKE Guest Manager Sketch of an idea to pull out all commonly used area codes for fast access at any point in number entry. https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1581878940616-N9XLV2N8JSBQEE7QP7WV/20160727_182733.jpg CAKE Guest Manager Happy to be doing research https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1581888516803-HDTHIZTJNIOWCQNEW72S/reservation+notes+on+ipad.png CAKE Guest Manager Reservation input with notes about guests https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1581896295045-ZRQ9N4Q7823OEA46YLA2/Res+input+%28correct+resolution%28.png CAKE Guest Manager The second of two new reservation views: Day view of all of the upcoming reservations for the day, any applicable notes, and the input pane (shown in dark mode) https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1594144046239-9D09TOINOVFW2WO2AWEB/IMG_2072.jpeg CAKE Guest Manager Paper prototype usability testing of table management http://www.kaciewinterberg.com/cake-pulse daily 0.75 2023-06-12 https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1585867330793-ALJRVH76781EWSJJ2CAB/Sofia+Flores-+Yellow.png CAKE Pulse https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1585867331192-DNBQWNVXV6TZWS2Q7UWV/Roger+Coleman-+Purple.png CAKE Pulse https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1585867339692-0F925VA7NOBJ8FC1XI9W/Mario+Montoya-+Green.png CAKE Pulse https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1585867340902-8DV9JQMIVA0HJW3ZYZZY/Igor+Rybar-+Blue.png CAKE Pulse https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1586808601336-0RQNZRKNNRIRMSAW8ZSA/P.A%3A3a.png CAKE Pulse Narrowing the topic to a specific question https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1585867561574-JOZJ0F22ZWBF0YTEB7GZ/Sofia+Takes+a+Difficult+Call+with+No+Resolution-+Red.png CAKE Pulse https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1585867561530-RL119QSZ6G3PVWKWTRDZ/Roger+Resolves+a+Complicated+Issue.png CAKE Pulse https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1585867571809-8K3MGW3OEGXJS1I2JAI7/Mario+Takes+a+Call+with+No+Resolution.png CAKE Pulse https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1585867571847-SGKYYW69DV6I67XEFG9P/Igor+picks+up+an+escalation-+Red.png CAKE Pulse https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1586808550872-3DLME0MWWUMHYZK0P0CY/P.A%3A1a.png CAKE Pulse Looking for a commonly asked question on Pulse Assist https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1586810755033-73O5NZ2T09NM7OVGNPP6/54-+Operator+Overview-+option+1.png CAKE Pulse Pulse operator overview page https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1592329909789-8KPBVHR7VH9SB1THJPM0/Real+Silver.png CAKE Pulse https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1586809156926-E8UQ98CG9Y4HF7NTCW2O/P.A%3A16a.png CAKE Pulse Once the user has finished searching the relevant fields, she can then use Pulse Assist to directly contact App Support to escalate the problem. Some preliminary text is auto-generated, though users should add more detail as they see fit. https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1586808892061-XVENSGCD3TNG0Q2A7CIB/P.A%3A13a.png CAKE Pulse Pulse Assist then walks the user through EVERY field that they should check. Importantly, it does not just point out the fields where readings are poor, but also highlights areas that happen to be fine in this instance, but should be checked when trying to solve this type of problem in the future. https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1585866825954-2MTD7OSCVL29CM7LCRLS/IMG_3073.JPG CAKE Pulse https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1585869937670-O4OPV97L6F71QBHQZKH9/Main+Parts+of+Pulse.png CAKE Pulse Frequency of use of various pages of Pulse by all 5 roles https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1586808000888-PNO0KNX6V9NCKJF9JFDW/MP+v2-+Network-+Everything+Good.png CAKE Pulse In this example, all readings are good, so the tables remain closed when the page loads https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1586810034736-2HL2NDICTM63WF1EQLC9/LP+FOR+PORTFOLIO.png CAKE Pulse Landing page that provides most recent restaurant searches, as well as any ongoing issues they are having. https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1585869961937-H3PK3FP2R9CUMYE3I5C2/Merchant+Pages.png CAKE Pulse Frequency of use of some of the main components. https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1586541219701-X7SDRBRB4LK9F85YZEGG/fullsizeoutput_1f71.jpeg CAKE Pulse https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1586808065522-J2GP5RG1UUU2U4S5GJ9N/MP+v2-+Network-+Packet+Loss+Poor.png CAKE Pulse In this example, the poor readings on packet loss mean the page opens with this table expanded http://www.kaciewinterberg.com/home daily 1.0 2020-06-16 https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1578769650483-BFLDDQJW5EFZ080X3ZOX/Empolyee_Directory.jpeg Home - CAKE ELAKIRI A POINT OF SALE DESIGNED WITH THE RESTAURANT SERVER IN MIND https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1418836528185-PG1FNB7EMNY8V3BA4ES8/tumblr_mn8b8sLRb61rkz363o1_1280.jpg Home https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1581901592461-PHZ8PMIJG0BDBZ8KJG8M/image-asset.jpeg Home https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1578772113238-Z98K2NAZNDZ43O6A0K80/Guest_Manager.jpeg Home - CAKE GUEST MANAGER CAKE https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1592329982708-XOD7NHDNIF7W4EV544A8/Real+Silver.png Home - CAKE PULSE AN INTERNAL TOOL DESIGNED TO HELP CAKE’S SUPPORT TEAM LEARN TO QUICKLY DIAGNOSE PROBLEMS https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1581898638109-7PA24TT2641L2CQEEWIP/edUuaImrQQSJXVVr%2525raWTA.jpg Home http://www.kaciewinterberg.com/visual-design-1 daily 0.75 2020-06-15 https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1592248707351-X6YPSHRXD5K25MCM5TOF/image-asset.png Visual Design https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1592248632547-7ICODEBPAWOCFO33EZTX/Screen+Shot+2020-06-15+at+11.55.22+AM.png Visual Design https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1592248775644-31N79VLF79LTNCCINWD3/Screen+Shot+2020-06-15+at+11.57.12+AM.png Visual Design https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/1592248688393-HZATLWNX634C7MG0JTP3/image-asset.png Visual Design http://www.kaciewinterberg.com/resolver-aipowered-incident-management daily 0.75 2024-11-06 https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/60cbd4fa-f1ad-4f34-8205-944aa9ff53ee/1050%402x.png Resolver AI-Powered Incident Management - Make it stand out Final UI for MVP (no insights included), including dark task bar and mapping summary, with ability to pin closed to increase workspace, as well as use of cards to display information. https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/5897f417-e738-4938-bbbd-b2e0e9c317b0/230%402x.png Resolver AI-Powered Incident Management - Make it stand out Example of “following a users’ train of thought”, as the triage officer can pause mid-tagging to look at other, possibly related, carbon monoxide incidents, without losing her place in the document. https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/86a3fc17-0bc4-487c-b334-d94970d2cfc9/513%402x.png Resolver AI-Powered Incident Management - Flexibility in Process Focus stays on the work of mapping entities, and even when a user wants to check on any insights or trends, they do not have to leave their work screen to do so. https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/adb48499-ffc5-4d4d-9398-baac9b641389/Screenshot+of+Task+list.jpg Resolver AI-Powered Incident Management - Original Resolver Task List Original Resolver incident task list https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/cc1e835e-92e0-4048-8351-ff03587df6b5/Screenshot+2023-09-27+at+11.27.44+AM.png Resolver AI-Powered Incident Management - Meaningful Use of Colour By identifying each essential part of an incident report with a unique colour, we wanted to make it easy for users to quickly glance at a report and know what was missing. In this case, with no blue on the report, the triage officer should know they still need to tag a date/time. https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/8785f58b-ff13-43ea-bd9e-0e9bab37c579/Screenshot+2023-09-27+at+11.23.50+AM.png Resolver AI-Powered Incident Management - Satisfaction By framing the essential components of a report as a completion bar, we made the task of mapping a report feel orderly and satisfying. https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/6a84afab-c421-4541-91ca-fdbd3070c53a/512%402x.png Resolver AI-Powered Incident Management - Make it stand out Second iteration of mapping summary, giving more of a visual to show completion. https://images.squarespace-cdn.com/content/v1/5435e6f4e4b08c26507d9f43/b6aec238-3845-48b8-b839-f43f7450b596/A%402x.png Resolver AI-Powered Incident Management - Make it stand out Initial concept for mapping summary, giving users a floating summary of which parts of an incident had already been categorized, and hinting at what aspects might still need categorization. http://www.kaciewinterberg.com/home-alt-bedford daily 0.75 2025-05-09 https://images.squarespace-cdn.com/content/v1/52a74d9ae4b0253945d2aee9/1390500612440-PGQSIY8KL9F7T5VIXQLO/chambers-2.jpg Home Alt A better world Starts with a choice Contact Us https://images.squarespace-cdn.com/content/v1/52a74d9ae4b0253945d2aee9/1390500503574-5BAPXZO9U06UV61P49UO/chambers1.jpg Home Alt Sustainability Starts with you Join Us https://images.squarespace-cdn.com/content/v1/52a74d9ae4b0253945d2aee9/1390500933384-LII4SRIPHFYOUFX0UCXC/chambers-4.jpg Home Alt A better world Starts with a choice Join Us https://images.squarespace-cdn.com/content/v1/52a74d9ae4b0253945d2aee9/1390504287124-HQ8GNX1JCE22V047MSQ9/chambers-8.jpg Home Alt Preserve Nature Join Us http://www.kaciewinterberg.com/read-me-bedford daily 0.75 2025-05-09 https://images.squarespace-cdn.com/content/v1/52a74d9ae4b0253945d2aee9/1390928870858-4D9B6T9WGP8017NSS9W3/topography.jpg Read Me